cgk333 Privacy Policy

1. Introduction

cgk333 ("we", "us", "our", "Operator") operates the online betting platform accessible at https://cgk333.cam ("Platform"). We recognize that your privacy is fundamental, and we are committed to handling your personal data with transparency, integrity, and care. This Privacy Policy explains in full detail how we collect, use, store, share, and protect the personal information you provide when you access or use the Platform.

This Policy applies to all users of cgk333, including registered account holders, visitors who browse without registering, and anyone who interacts with our customer support channels. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue using the Platform.

We primarily serve players located in Indonesia. While Indonesian data protection law continues to evolve, we adhere to internationally recognized privacy principles consistent with best practices in the online gaming industry. Where we process data of individuals in jurisdictions with specific legislative requirements, we comply with those requirements accordingly.

2. Definitions

For clarity throughout this document, the following terms carry the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, location data, email address, or other online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" refers to cgk333 as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" refers to any third party that processes personal data on our behalf under our documented instructions.
• "User", "You", "Player" refers to any individual who accesses or uses the Platform.
• "KYC" (Know Your Customer) refers to the identity and address verification procedures we are obligated to conduct for compliance purposes.
• "Cookies" refers to small text files placed on your device by websites to store information about your session and preferences.

3. Data We Collect

We collect the following categories of personal data about you:

3.1 Identity and Contact Information

• Full legal name as shown on your Indonesian National Identity Card (KTP) or passport
• Date of birth
• Gender
• Residential address including city (e.g., Jakarta, Surabaya, Bandung, Bali, Medan, Yogyakarta)
• Email address
• Active mobile phone number
• Photographs submitted for identity verification (selfies with identity documents)

3.2 Financial Information

• Bank account details for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon accounts used for deposits and withdrawals
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposit amounts, withdrawal requests, and Rupiah (IDR) balances
• Bonus and promotional credit usage records

3.3 Account and Gaming Activity

• Username and encrypted password hash
• Betting history including sports markets, casino games, and any togel (lottery-style) or other game activity
• Session duration, login and logout timestamps
• Responsible gaming settings you have applied (deposit limits, self-exclusion periods)
• Customer support interaction records and correspondence

3.4 Technical and Device Data

• IP address and approximate geographic location derived from it
• Device type, model, and operating system
• Browser type and version
• Cookie identifiers and session tokens
• Pages visited, links clicked, and time spent on sections of the Platform
• Network connection type (Wi-Fi, 4G, 3G)

4. How We Collect Data

We obtain your personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions
• Automated collection: Technical data gathered automatically as you use the Platform, including through cookies, server logs, and analytics tools
• Third-party sources: Identity verification results from KYC service providers, fraud screening results from risk management partners, and payment confirmation data from banks and e-wallet providers
• Publicly available sources: We may supplement your data with publicly available information to verify identity or detect fraud where permitted by law

5. Purpose of Processing

We process your personal data for the following specific purposes:

6. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contractual necessity: Processing required to fulfill the Terms and Conditions you agreed to when registering your account, including providing gaming services, processing payments, and managing your account
• Legal obligation: Processing required for compliance with applicable laws, including anti-money laundering regulations, age verification obligations, and responding to lawful requests from authorities
• Legitimate interests: Processing carried out for our legitimate business interests such as fraud prevention, platform security, and product improvement, provided these interests do not override your fundamental rights
• Consent: Where you have given explicit consent for specific processing activities such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal

7. Sharing Your Personal Data

cgk333 does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent strictly necessary:

7.1 Service Providers and Data Processors

We engage trusted third-party companies to help operate the Platform. These may include:

• KYC and identity verification providers who help us confirm your identity and age
• Payment processors and banking partners including Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) who facilitate transactions
• Fraud prevention and risk management services that help us detect and block suspicious activity
• Game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft who supply the gaming content on our Platform
• Cloud infrastructure and hosting providers who store data on our behalf on secure servers
• Customer support platform providers that power our live chat and ticketing systems

All processors are bound by contractual data processing agreements requiring them to handle your data securely and only for the specific purposes we have authorized.

7.2 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities if required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosure where we are legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of our business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any changes to how your data is processed.

7.4 Aggregated and Anonymized Data

We may share anonymized, aggregated statistical data (such as total bets placed, platform-wide game popularity, or geographic distribution of users at a regional level) with business partners or publish it publicly. This data cannot be used to identify any individual player.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Our standard retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account plus 5 years following closure, to satisfy anti-money laundering record-keeping obligations
• Financial transaction records: Retained for 5 years from the date of the transaction
• KYC verification documents: Retained for 5 years following account closure or the date of verification, whichever is later
• Customer support records: Retained for 3 years from the date of the last interaction
• Technical and log data: Retained for 12 months unless required for longer periods to investigate fraud or security incidents
• Cookie data: Session cookies expire when you close your browser; persistent cookies expire between 30 days and 12 months depending on type

When retention periods expire, data is securely deleted or anonymized so it can no longer be associated with you as an individual.

9. Data Security

cgk333 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data including passwords (stored as salted hashes) and identity documents
• Access controls limiting staff access to personal data on a strict need-to-know basis
• Multi-factor authentication for all administrative access to our systems
• Regular penetration testing and security audits conducted by independent specialists
• 24/7 security monitoring to detect and respond to threats in real time
• Physical security measures at all data center facilities where your data is stored

While we take every reasonable precaution, no security system is impenetrable. In the event of a data breach that is likely to result in significant harm to affected users, we will notify you and relevant authorities within the timeframe required by applicable law. If you suspect unauthorized access to your account, contact us immediately at [email protected].

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit the Platform. They allow us to recognize your browser, remember your preferences, maintain your login session, and analyze how users interact with the Platform. We also use similar technologies such as web beacons, pixel tags, and local storage for comparable purposes.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. They enable core features such as login session management, security checks, and payment processing flows. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and whether you have accepted certain notifications. Disabling these may limit some Platform features.
• Analytics Cookies: Collect anonymized data about how you use the Platform — which pages you visit, how long you stay, and what links you click. We use this data to improve our services.
• Security Cookies: Help us detect fraudulent activity, enforce responsible gaming restrictions, and identify devices associated with suspended accounts.

10.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking strictly necessary cookies will prevent you from using core Platform features including logging in and placing bets. For detailed instructions on managing cookies in your browser, consult your browser's help documentation.

11. Your Data Rights

Subject to applicable law and our legitimate interests, you have the following rights with respect to your personal data held by cgk333:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that we may be required by law to retain certain records for specified periods even after your account is closed.
• Right to Restriction: You may request that we limit how we use your data while a dispute or complaint is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a machine-readable copy of your data to transfer to another provider.
• Right to Object: You may object to processing based on legitimate interests, including profiling. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request to prevent unauthorized access to your data.

12. Protection of Minors

cgk333 strictly prohibits the use of our Platform by anyone under 21 years of age. We do not knowingly collect personal data from individuals below this age threshold. Our registration process includes age verification steps, and we conduct KYC checks to confirm the age of all account holders.

If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately close the account, delete all associated personal data, and reverse any financial transactions processed. If you are a parent or guardian and believe your child has registered on the Platform, contact us immediately at [email protected] with the subject line "Underage Account Report".

13. International Data Transfers

cgk333 operates using cloud infrastructure and third-party service providers whose servers may be located outside Indonesia. When your personal data is transferred internationally, we ensure that appropriate safeguards are in place, including:

• Contractual data protection clauses with all data processors that establish equivalent data protection obligations to those described in this Policy
• Transfer only to jurisdictions or service providers that offer an adequate level of data protection as assessed by relevant international standards
• Regular review of cross-border data flows to ensure continued compliance with evolving legal requirements

Where game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft receive data in connection with game provision, those providers operate under their own data protection obligations and are contractually bound to protect your information.

14. Changes to This Privacy Policy

We review and update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered users via email. For significant changes that affect how we process your data, we may request renewed consent where required.

We encourage you to review this Policy periodically. Your continued use of the Platform after changes have been posted constitutes your acknowledgment of the updated Policy.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or how cgk333 handles your personal data, please reach out through the following channel:

• Email: [email protected]
• Website: https://cgk333.cam
• Live Chat: Available 24/7 through the Platform interface

Our support team includes Indonesian-speaking agents available around the clock to assist you with any privacy-related queries. We aim to acknowledge all written privacy inquiries within 48 hours and resolve them within 30 calendar days.